SimpleLayer IT Privacy Policy

Effective Date: August 15, 2025

SimpleLayer IT ("we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect information in connection with our managed IT services, phone and UCaaS offerings, and our website located at simplelayer.io.

1. Information We Collect

• Contact Information: Name, company name, email address, phone number, mailing address.
• Account Information: Usernames, passwords, and related credentials for services we manage.
• Payment Information: Credit/debit card details, billing address (processed securely via third-party payment processors such as Stripe).
• Technical Information: IP address, device information, browser type, operating system, network activity, and service usage logs.
• Website Information: Information submitted via our contact forms, newsletter sign-ups, and cookies or similar tracking technologies.
• SMS Communications Information: Mobile phone number, message history, and preferences if you opt-in to receive text messages from us.

2. How We Use Your Information

• Provide and manage our IT, phone, and UCaaS services.
• Respond to inquiries, service requests, and customer support needs.
• Process billing and payments.
• Monitor and improve our services, systems, and security.
• Send service updates, notices, and relevant communications by email, phone, or SMS (if you opt-in).
• Comply with applicable laws, regulations, and contractual obligations.

3. SMS Communications

If you opt-in to receive SMS messages from us:

By texting Simple Layer LLC at 9164153555, you agree to receive conversations (external) messages from Simple Layer LLC. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://simplelayer.io/privacy to see our privacy policy and https://simplelayer.io/terms for our Terms of Service

• We may send messages about service updates, security alerts, account notifications, appointment reminders, or promotions (if applicable).
• Message frequency varies. Message and data rates may apply.
• You can opt-out at any time by replying STOP to any message or contacting us directly.
• We do not share your mobile number with unaffiliated third parties for their marketing purposes.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share it only in the following situations:

• Service Providers: With trusted vendors who help us deliver our services (e.g., cloud hosting providers, UCaaS platforms, payment processors, email providers).
• Legal Compliance: When required by law, subpoena, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar tracking technologies to improve functionality, analyze usage, and enhance your experience. We use the following categories of cookies:

5.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. These cookies cannot be disabled.
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. These cookies help us measure website traffic, identify popular pages, and improve user experience. You can opt out of these cookies through our cookie consent banner.
• Marketing Cookies: These cookies may be used by our advertising partners (such as Facebook Pixel and LinkedIn Insight Tag) to build a profile of your interests and show you relevant advertisements on other websites. You can opt out of these cookies through our cookie consent banner.

5.2 Managing Your Cookie Preferences

You have full control over which cookies you accept:

• When you first visit our website, you'll see a cookie consent banner where you can accept all cookies, decline non-essential cookies, or dismiss the banner (which defaults to essential cookies only).
• You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer.
• You can also adjust your browser settings to refuse cookies, but please note that some website features may not function properly if you do so.
• To opt out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on.

5.3 Third-Party Tracking Services

We may use the following third-party tracking services (only if you consent to marketing/analytics cookies):

• Google Analytics: For website analytics and performance monitoring. See Google's Privacy Policy.
• Facebook Pixel: For advertising and remarketing purposes. See Facebook's Privacy Policy.
• LinkedIn Insight Tag: For LinkedIn advertising and analytics. See LinkedIn's Privacy Policy.

5.4 Cookie Duration

Your cookie preferences are stored in your browser's local storage and will persist until you clear your browser data or change your preferences. Analytics and marketing cookies typically expire after 1-2 years, but this varies by service provider.

6. Data Security

We implement technical, administrative, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. While we strive to protect your data, no system or transmission is completely secure.

7. Service Usage and Monitoring

In the course of providing managed IT and UCaaS services, we may monitor system performance, network activity, and usage logs for troubleshooting, security, and compliance purposes. Such monitoring is limited to what is necessary to deliver and protect our services.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 13 years old. If we learn that we have inadvertently collected information from a minor, we will delete it promptly.

9. Data Storage Location

We store personal information primarily in the United States. Data may also be processed or stored in other jurisdictions where our trusted service providers operate.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Incident Response

In the event of a data breach affecting your personal information, we will notify you in accordance with applicable California data breach notification laws.

12. Your Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), you may have the right to:

• Request access to the personal information we collect about you.
• Request deletion of your personal information, subject to certain exceptions.
• Request information about the categories of personal information we have disclosed for a business purpose.
• Opt out of the sale of personal information (we do not sell your data).

To exercise your rights, contact us at:
Email: support@simplelayer.io
Phone: 916 415-3555

13. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or contract.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated "Effective Date."

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:
SimpleLayer IT
705 Gold Lake Dr Ste 250
Folsom, CA 95630
Email: support@simplelayer.io
Phone: (916) 415-3555
https://simplelayer.io